Terms of Commercial Supply & Platform Governance

These Terms govern access to The Lokumal Group B2B procurement platform and cross-border commercial transactions executed through our corporate entities.

1. B2B Portal Access & Approval

Account creation is restricted to verified commercial enterprises. The Lokumal Group compliance desk reserves the discretionary right to approve, reject, or suspend access without prior notice. Quotations, technical blueprints, and manufacturer catalogs are confidential trade secrets.

2. Request for Quotation (RFQ) Binding Nature

Submission of an RFQ through our quote basket constitutes a formal request for commercial specification and pro-forma pricing. An RFQ does not constitute an immediate financial charge. Official orders become legally binding only upon co-signing of the formal Commercial Supply Contract and Pro-Forma Invoice.

3. Incoterms & Shipping Execution

All international shipments are contracted under Incoterms® 2020 (e.g., FOB Istanbul, CIF Suva, DDP Port of Spain). Risk transfer, maritime insurance, and loading supervision are executed in strict alignment with the specific sales contract.

4. Quality Assurance & Claims

Pre-shipment inspections are conducted in accordance with agreed AQL standards. Inspection dossiers, photo logs, and container seal certificates are issued prior to port dispatch. Any physical defect claims must be notified within 14 business days of destination port discharge with photographic and third-party surveyor verification.

5. Governing Law & Jurisdiction

These terms and subsequent international commercial contracts are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any dispute shall be settled by arbitration in Hong Kong under the auspices of the Hong Kong International Arbitration Centre (HKIAC).